Privacy Policy

Who this applies to

TableSnap has two kinds of users: business owners, who create an account to collect reviews, and customers, who submit a review via a QR code or link shared by a business — customers do not create an account.

Information we collect

• Account information: email address and password (business owners only), and the business name provided at signup.
• Business profile data: business name, logo image, brand color, and any reward text/code you configure.
• Customer review submissions: when a customer responds to a business's questions, we collect their answers (video recordings), and, if provided, their name, email, and phone number.
• Purchase information: what you bought, when it started and when it ends, and whether a store subscription is set to renew. We do not see or store your card number, wallet PIN, or App Store or Google Play payment details.
• Technical data: standard request metadata (such as IP address) generated when the Service is used, for security and abuse prevention.

We do not use advertising SDKs, and we do not collect device advertising identifiers.

How we use this information

• To operate the Service: authenticate business owners, store and display reviews, and generate the QR code/link a business shares with customers.
• To let a business owner watch, approve, hide, and export reviews submitted to their own business.
• To communicate with you about your account (e.g. email confirmation) or respond to support requests.

We do not sell personal information, and we do not share it with third parties for their own marketing purposes.

Where data is stored

Account data, business data, and review submissions (including video files) are stored using Supabase, our database and file-storage provider. Video reviews submitted to a business are publicly readable by design, since a business may choose to publish and showcase them.

Payments

• Subscriptions in the mobile app are processed by Apple or Google under their own privacy policies. We use RevenueCat, a subscription service, to confirm them; it receives your business's ID in TableSnap and the store's purchase records.
• Purchases on our website are processed by our payment provider, RapidGateway.
• If you pay by bank transfer, the screenshot you upload is stored privately and used only to check your payment.

Your choices

• Business owners can update or delete their business profile information at any time from the app or dashboard Settings screen.
• Business owners can permanently delete their account and all associated business data (questions, review responses, and uploaded files) from Settings — this action is immediate and cannot be undone.
• A customer who wants a review they submitted removed can contact the business directly, or contact us at the email below and we will forward the request.

Data retention

We retain account and business data for as long as the account is active. If an account is deleted, its business data, review responses, and uploaded files are permanently removed from our systems as part of that deletion.

Children's privacy

TableSnap is intended for business use and is not directed at children under 13.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact us

Questions about this policy or a request regarding your data can be sent to contact@dexic.tech.