Refund & cancellation policy

Subscriptions bought in the mobile app

• Plans and extra storage bought in the mobile app through the App Store or Google Play renew automatically until you cancel. Cancel in your store account: on an iPhone in Settings > Apple ID > Subscriptions, on Android in Google Play > Subscriptions. You keep what you paid for until the period ends.
• The store takes these payments, so ask the store for a refund. Its own rules apply: App Store refunds, Google Play refunds.
• The rest of this page covers what you buy on our website or pay for by bank transfer.

Plans (Standard and Premium)

• Plans bought on our website or by bank transfer are prepaid for 1, 3 or 6 months and do not renew automatically. Prepaying 3 months is 10% off and 6 months is 20% off. You are never charged again unless you buy again, so there is nothing to cancel.
• Change your mind? Ask for a full refund within 7 days of buying and we will refund the whole amount you paid.
• After 7 days we do not refund a plan period that has already started.

Extra storage

• Extra storage bought on our website or by bank transfer is PKR 50 per GB a month, prepaid for 1, 3 or 6 months, and does not renew automatically.
• Ask within 7 days of buying for a full refund, as long as your videos still fit in the storage you had before the purchase.
• Once you are using the extra storage, or after 7 days, a period that has started is not refunded, because removing it would mean deleting your customers' videos.
• When extra storage ends, nothing is deleted, and new video answers pause only if you are over your storage.

Always refunded in full

• You were charged more than once for the same order.
• You were charged but your plan or storage was not added to your account and we cannot fix it.
• We could not provide the service you paid for.

How to ask for a refund

Email contact@dexic.tech or call +92 305 8688545 with your order number (shown on your payment confirmation page and under Settings) and the email you signed up with. We reply within 2 business days.

How you get your money back

Approved refunds are sent back to the same JazzCash account, Easypaisa account or card you paid with. We start the refund within 5 business days of approving it; how long it then takes to show up depends on your wallet or bank, usually 5–10 business days for cards.

Failed or unconfirmed payments

If a payment fails, nothing is added to your account and you can try again. If money left your account but the payment shows as unconfirmed, do not pay again — it is added automatically once the bank or wallet confirms, and if it is not, we refund it.

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